Shipping policy
1. Order Processing
Each order is carefully prepared before shipment to ensure the quality and accuracy of each item.
Orders placed from Monday to Friday are processed within 1 to 2 business days after payment confirmation.
Orders placed on weekends or public holidays are processed the next working day.
As soon as your order is shipped, you will receive a shipping confirmation email including your tracking number and carrier information.
We recommend that you regularly check your inbox to track the progress of your delivery.
2. Delivery Times
Our deliveries are handled by trusted international logistics partners. Estimated delivery times are as follows:
- South Africa: 9 to 15 business days
- Other international destinations: 15 to 20 business days
These delivery times are provided for guidance purposes only and may vary depending on periods of high activity, customs formalities or local transport conditions.
Each Naledi creation deserves special attention: a short lead time for impeccable quality.
3. Delivery Costs
Delivery is free on all orders, regardless of amount or destination.
Naledi is committed to providing a transparent shopping experience, with no hidden fees or unexpected surcharges at checkout.
4. Order Tracking
As soon as your order leaves our logistics center, you will receive an email containing your tracking number and a direct link to track the delivery of your package.
Tracking information usually becomes active within 2 to 3 business days after shipment.
In case of delay or tracking issues, you can contact our customer service at support@naledi-stellenbosch.com. Our team will be happy to assist you promptly.
5. Origin and Logistics of Shipments
All Naledi orders are shipped from our international logistics centers to ensure continuous availability of our collections and responsible stock management.
Depending on the customs regulations of the destination country, import taxes or duties may apply. These charges, if any, are the responsibility of the customer and are not included in our prices.
6. Unsuccessful Deliveries
If a package cannot be delivered due to an incorrect address, refusal by the recipient, or prolonged absence, it will be returned to the sender. In this case:
- A new shipment can be made, subject to reshipping fees.
- A refund, if applicable, will be processed upon receipt and verification of the returned package.
To avoid any delays, please carefully check the accuracy of your address before finalizing your order.
7. Order Assistance
Our customer service is available for any questions regarding shipping, tracking, or delivery time.
Contact us at support@naledi-stellenbosch.com specifying your order number.
Our team is committed to providing attentive and responsive support, so that your Naledi experience is seamless from payment to receiving your package.